I will never buy another Seiko product again!!
First of all, the display was very dim, even when the backlight was on. Second, when lying in bed at night, I couldn't read the display with the backlight on unless I lifted the back of the clock and tilted it toward me. Finally, I found that the alarm was starting to go off an hour early. I thought I was going crazy because the clock and the alarm times were set properly. The clock then went off again at the correct time.
So, during the daytime on weekend day I set the clock alarm for a time in the near future and waited to see what happened. Lo and behold, the hour number displayed flickered from time to time to next hour. I set the alarm accordingly and sure enough the clock went off an hour early!! (The clock was only 3 months old at the time.)
The clock had a 1-year warrantee so I contacted Amazon and they washed their hands of the deal referring me to Princeton Watches who actually sold the clock. Princeton of course passed the buck to Seiko. I contacted Seiko and they told me that they would fix or repair it. However, I would have to find box to ship it in. They wouldn't pay for the box or the shipping. They told me that it would take 4 to 6 weeks to return it to me. I asked if they could send me a replacement first if I gave them a charge account number which they could debit. When they got my broken one, they would credit it. Seiko wouldn't do that.
It just wasn't worth the further bother to fix. So, I threw the clock in the garbage, a $45+ mistake. I bought a nice Timex clock locally for less than two thirds the price.
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I am surprised to read something so easy to remedy for the seller of the clock, would lead you to never buy from them again. For what it cost them to replace the clock for you and keep the customer happy is minor. I run a business and my policy is simple Customer Satisfaction is our #1 Goal! and you would have gotten a new clock at no cost to you!
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